Terms

Ekran ehf. – Klettagörðum 19 – 104 Reykjavík – Phone 530 8500 – Vsk nr. 63620

Delivery in the capital city area

Orders must be received before 15:00 to be delivered the next business day.
If groceries are to be ordered then an order must be received before. 12:00 to be delivered the next business day.

All orders exceeding ISK 20,000 without VAT. are sent at Ekran’s expense. If an order does not reach the required minimum, ISK 7,000 will be added. processing fee on the order whether it is sent or picked up.

Delivery in Akureyri

Orders must be received before 13:00 to be delivered the same day. Orders must be received before 7 p.m. 3pm to be delivered the next business day. If groceries are to be ordered then an order must be received before 11:00 to be delivered the next business day.

Delivery on the rural area

Ekran ships all products in the countryside with Flytjandi. All orders exceeding ISK 40,000 without VAT. are sent at Ekran’s expense. Product is delivered to Carrier’s next product delivery. If an order does not reach the required minimum, ISK 7,000 will be added. processing fee on the order whether it is sent or picked up.

All orders must be received the day before departure.

Pick-up orders

If you want to pick-up order in our warehouse the terms and conditions are the same as other deliveries, ie. orders must be received before 12:00 if there is a grocery (fresh), otherwise before 15:00 the next business day for a pre-order.

The minimum order is ISK 20,000. without VAT. If an order does not reach that amount, a service charge of ISK 7,000 will be added. without VAT.

If a customer needs to receive products sooner, they can be ordered before 11:00 on the day of delivery but then 7,000 ISK is added. Goods delivery generally does not take place on weekends and on statutory holidays.

Delivery of goods takes place on weekdays between 7:00-16:00. Delivery of goods at the customer’s address is generally not carried out on weekends and on compulsory holidays.

If a customer is in arrears, payment of outstanding accounts must be received before 11:00. 11:00 the day before the specified delivery date for Ekran to deliver products to customers.

Returns

If a product is to be delivered (for whatever reason), the buyer must submit comments to Ekrunn’s employees within 48 hours of receipt of the product.

Defective or incorrectly processed products outside the capital area and Akureyri shall be resubmitted with Carrier. A credit account is made when the product arrives in the house.

If a product has been damaged in the handling of third-party employees (e.g., carrier) or there is a discrepancy between the number of goods delivered and the goods document, the recipient of the product must comment on the carrier during the delivery of the goods.

Invoicing

If a payment method other than cash or credit card payments has been agreed, Ekran shall send out an invoice for the goods sold. The due date of an account depends on the terms of business between Ekrunn and its customers. Penalty rates are calculated on invoices paid after the deadline in accordance with Act no. 38/2001 on interest and indexation. In the case of defaults, penalties are calculated from the due date until the date of payment. Comments on issued accounts shall be received by the Finance Division of Ekrun within 10 days from the date of issue. In the event of a dispute over the amount of an account, the Customer may only wait for payment of the amount of the actual dispute.

A large part of Ekrunn’s product portfolio is processed and calculated by weight. Ekran endeavors to deliver as close as possible to the weight ordered by the customer. The final invoice is always based on the final product of the product when processing.

350 kr. all banknotes are deposited.

Law and conduct

Icelandic law shall apply to these terms of business, contracts and, where applicable, offers made by Ekran to its customers. Disputes regarding the execution of a contract shall Ekran and the client endeavor to resolve by agreement. If no agreement is reached, disputes shall be brought before the Reykjavík District Court. Disputes may be referred to an arbitration panel if both parties agree and Act no. 53/1989 on contractual arbitration shall apply to arbitration proceedings.